Refund Policy

1. Our commitment

We stand behind the quality of our work. If we produce a translation that contains verifiable errors, we fix it. This policy explains exactly what happens in each scenario.

2. Quality disputes

If you believe the translation contains errors, notify us in writing at support@partytranslator.com within 7 calendar days of delivery. Include specific examples of the errors. We review within 3 business days. If translator error is confirmed, we re-translate the affected sections at no charge. For major errors affecting more than 20% of the text, we offer full re-translation or a full refund at your choice.

3. Cancellation fees

• Cancelled before work begins: full refund
• Cancelled with 0-25% of work complete: 25% fee, 75% refunded
• Cancelled with 26-50% complete: 50% fee, 50% refunded
• Cancelled with 51-75% complete: 75% fee, 25% refunded
• Cancelled with over 75% complete: no refund
• Work already delivered: no refund for delivered sections

4. Interpretation cancellation

• Cancelled 10+ business days before event: full refund
• 6-10 business days before: 25% fee
• 3-5 business days before: 50% fee
• 1-2 business days before: 75% fee
• Less than 24 hours or no-show: no refund

5. Refund processing

Approved refunds are processed within 5 business days and returned to the original payment method. Bank processing typically takes an additional 5-10 business days.

6. What is not covered

• Style or preference differences that do not constitute translation errors
• Issues from illegible, damaged, or incomplete source documents
• Disputes raised after 7 days without good cause
• Interpretation sessions where the interpreter was present and the event proceeded

7. How to request a refund

Email support@partytranslator.com with your order reference and specific issue description. We acknowledge within one business hour and aim to resolve within 5 business days.